Industrial Remote Assistance Platform integrated with Microsoft Teams
Client: Jujotech | Service: Mobile App, Web App and Artificial Intelligence
Fusion Remote is a solution developed for Jujotech, designed to support technical assistance, maintenance, and training activities in complex industrial environments, improving communication between field operators and remote experts.
The platform is natively integrated with Microsoft Teams, allowing companies to leverage an existing infrastructure without the need to adopt additional video communication systems. This ensures reliability, security, and ease of use.
Operators can initiate remote assistance sessions directly from field devices, sharing images, videos, and operational data in real time, while remote experts provide immediate support through annotation and collaboration tools. Thanks to technologies such as Augmented Reality and Assisted Reality, field operators receive visual guidance overlaid onto the real environment, improving accuracy, safety, and response times.
A distinctive element of the platform is the integration of advanced Artificial Intelligence features, enabling automatic subtitle generation and real-time translation. This facilitates collaboration across globally distributed teams and reduces the risk of misunderstandings.
All sessions can be stored and transformed into structured content, creating a valuable knowledge base for auditing, training, and continuous process improvement.
The adoption of these technologies has a significant impact on the market, opening new opportunities in industrial, port, and engineering sectors, where the ability to intervene in real time with remote support represents a key competitive advantage.
Key Features:
- Real-time industrial remote assistance
- Native integration with Microsoft Teams
- Support for smart headsets, smartphones, tablets, and desktops
- Hands-free interface with voice commands
- Sharing of images, videos, and documents
- Live annotations and real-time collaboration
- Access to Microsoft Teams directory and external contacts
- Dashboard for user and device management
- Full session recording and storage (video, images, files)
- Automatic report generation
- Media gallery for quick access to session content
- Advanced security with data encryption
- Scalable cloud infrastructure (including dedicated instances)
AI & Innovation:
- Real-time automatic subtitles
- Multilingual translation during sessions
- Support for over 100 languages
- Customization for domain-specific technical terminology
- Improved communication in international environments
Technologies Used:
- Artificial Intelligence (AI): real-time translation and intelligent support for annotations and workflows
- Augmented Reality (AR) & Assisted Reality: visual guidance for field operators
- Video Streaming & File Sharing: secure transmission of multimedia content and documents
- Collaboration Tools: live annotations on video and files for guided interventions
- Cloud & Real-Time Networking: scalable infrastructure for secure and reliable connections
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